5 edition of Service Management and Operations (2nd Edition) found in the catalog.
November 16, 1999
by Prentice Hall
Written in English
|The Physical Object|
|Number of Pages||608|
Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most - Selection from Service Management: An Integrated Approach to Supply Chain Management and Operations [Book]. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities. Brief and easy-to-use, this Operations Management textbook is the one you'll turn to for years to come.
Operations Management includes a lot of math, and the book did a nice job teaching that as well. Each formula was explained, then several examples were worked out step-by-step. A I used this textbook for my Operations Management course, and we covered 18 of the 19 chapters in class/5. Service Management Service Management is a set of specialized organizational capabilities that provide value to customers in the form of services. • These specialized organizational capabilities include the processes, activities, functions and roles that service providers use to enable them to deliver services to their Size: KB.
James A. Fitzsimmons is the author of Service Management ( avg rating, 63 ratings, 5 reviews, published ), New Service Development ( avg rati 4/5. Automotive Service Management. Automotive Service Management will give you ideas to improve your operational processes, customer satisfaction challenges and increase your service departments profitability by providing information in these areas of your operations: Scheduling Service .
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Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service by: For Service Operations Management courses within undergraduate business studies.
This is the first modern European-originated book to apply operations management specifically to the service sector, providing tools, frameworks and techniques for operational analysis and by: The book stresses the need for a streamlined service management system and analyses and illustrates growth strategies and the nature of innovation -but above all it emphasizes the special role played by good leadership.
In particular, this edition looks at the role of technology in services as well as - more generally -the role of services in Cited by: This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery."Johnston and Clark is an outstanding text and should remain at the forefront of service management.
Service Management: Operations, Strategy, Information Technology, 9th Edition by Sanjeev Bordoloi and James Fitzsimmons and Mona Fitzsimmons () Preview the textbook, purchase or get a FREE instructor-only desk Edition: 9. Management, International Journal of Production Economics, Journal of Small Business Strategy, Journal of Business Ethics, Education Economics, International Journal of Production Economics, International Journal of Information and Management Sciences, and Business Horizons.
He has taught courses in operations management, supply chain management, service operations management, management. Active Technologies for Network and Service Management 10th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM'99, Zurich, Switzerland, October, Proceedings.
Editors: Stadler, Rolf, Stiller, Burkhard (Eds.) Free Preview. Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services.
This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery/5(24). that characterise Service configuration and management, this course deals with Service design, organization, management and performance measurement.
Introduction to Services The classification of services Service Engineering & Operations Service Capacity Service Performance Measurement 2File Size: 1MB. Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management.
This second edition provides a comprehensive insight into the service management industry and it's importance in today's economies.
The book is based on three central strands of services management: customers, employees and operations.5/5(1). This book approaches service management from a multidisciplinary prospective drawing upon research from economics, consumer behavior, marketing, strategy, international management, management science and operational management.
It offers in-depth coverage the topics that are usually relevant to service by: 6. Service Systems Design and Implementation 7. The Challenges of Public Sector Demand and Capacity Management: An exploratory case study of police services 8.
Drivers of Change in the UK Fire Service: An operations management perspective 9. Managing Capacity and Demand in a Responsive Repairs Service: Lessons from social housing The most interesting thing about this book is the structure of providing the information, where the book starts with providing simple topics such as what The book comes with many case studies and illustration for the different concepts of the service operations management/5.
It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline/5(15).
books in the top checklist in your reading list is usually Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College). This book which is qualified as The Hungry Inclines can get you closer in becoming precious Size: 39KB.
Explore our list of Food service management Books at Barnes & Noble®. Receive FREE shipping with your Barnes & Noble Membership. Due to COVID, orders may be delayed.
Thank you for your patience. Book Annex Membership Educators Gift Cards Stores & Events Help Auto Suggestions are available once you type at least 3 letters. This book covers the following topics: Understanding the nature of services, Aligning service strategy and service competitiveness, service design, development and automation, Managing human resource in services, Service quality, Service facility design and facility location, Demand management in services, Capacity management or supply management in.
Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas. Operations Management is all through us and is integral to every business.
Using trendy and fascinating examples this mannequin new textual content material book brings to life elementary Operations Management guidelines and theories that are related to every manufacturing and restore circumstances, reflecting the very latest developments on this dynamic topic.
Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes.
It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development. Service Operations and Management. In book: Introduction to Service Engineering, pp - This research surveys IT managers on their understanding and practice of service management in Author: Stephen Mclaughlin.This useful little book is a guide to operating any enterprise, from the point of view of the services it delivers.
After all, delivery is what success is about. Whether you are in manufacturing, trades, retail, IT, public sector, or not-for-profit Basic Service Management introduces service management.This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management.
Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering Book Edition: 3rd